Need To Know

Because Auntie Devon values transparency in pricing to provide quality care to your pets and to follow through on promised home care. If at any point we feel the scheduled time is insufficient to provide appropriate care for your pets, we will reach out to you to discuss an extension as necessary.

 

Keys: For security, we work with clients to find the best on-site entry solution for their home. Here are a few examples:

  1. Setting up a lockbox at your home (you can purchase or rent one from us)
  2. Access through a coded garage door
  3. Access through a coded digital door lock
  4. Key/fob check-out with building manager or concierge

If we need to schedule a key collection / drop-off AFTER the initial consultation or independent of any scheduled services, there is a $15.00 fee per drop-off / pick-up to compensate your sitter for their time.


Urgent Care

$20.00 fee may be applied when pet sitting service is requested within 36 hours of start time for new clients to accommodate urgent meeting scheduling and expedited administrative processing time. A $5 fee will be added to any services scheduled after 7PM for next-day (or same-day) service.

Early AM / Late PM visits: $10.00 charge for visits scheduled after 10pm or before 7am.

Holidays

$15.00 additional fee per household per day (not per appointment).
Holidays Include: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Billing

Invoices are emailed through your online portal or app after services are completed at which time they are auto-deducted. In order to schedule services, you will need to have a credit card on file.


People Support

Because sometimes you need a little extra help, too.

Home Security and House Sitting Visits:

If you’re away and your pets are with you, we’ll stop by the house to make sure every thing is A-OK, water plants, bring in the mail, rotate your blinds and lights, and anything else that makes your household seem bustling and happily inhabited as usual.

  • $15.00 per visit (up to 15 minutes)
  • Longer can be arranged for watering plants and gardens

 

Welcome-Home Grocery Service:

We’ll pick up a few groceries for you if you arrive late in the evening so you have breakfast/lunch the first day back from vacation.

  • $15 shopping fee plus cost of groceries (up to 12 items)

Pet Goods Delivery:

We’ll go to the pet store for you and bring the food/supplies on our next scheduled visit.

  • $15.00 fee plus cost of goods

Attendant Service:

We’ll wait for the cable person, piano tuner, movers, furniture delivery person, or plumber, so you don’t have to.

  • $35.00 per hour, prorated to 15 minute increments, $20.00 minimum


Cancellation Policy

Dog Walking, Pet Taxi, and other one-time services:

  • NO FEE if cancelled by 3pm the day before the scheduled service.
  • 50% cancellation fee from 3pm-10pm the day before your scheduled service.
  • 100% cancellation fee if cancelled after 10pm the night before your scheduled service.
  • Monthly Walk Clients receive one complimentary late-cancellation walk per month.

Drop-In Pet Sitting Appointments: 

  • NO FEE if cancelled more than 72 hours before the scheduled services commence.
  • 50% cancellation fee if cancelled within 72-24 hours of scheduled services commence.
  • 100% cancellation fee if cancelled with less than 24-hour notice before services commence.
  • 100% cancellation fee applies for a trip that ends prematurely or with early arrival once the services have begun.

Overnight Pet Sitting Appointments:

  • NO FEE if cancelled more than 5 days before scheduled services commence.
  • 50% cancellation fee if cancelled between 5 days and 48 hours before scheduled services commence.
  • 100% cancellation fee if cancelled less than 48 hours before scheduled services commence.

Forest Pack Hikes and Solo Adventures:

  • NO FEE if cancelled more than 48 hours before the start of service.
  • 100% cancellation if cancelled less than 48 hours before the start of service. Please note: Due to the limited nature of this service, we do enforce this cancellation policy strictly. Cancellation fee will be waived for ill dogs who substitute a regular dog walk on date of service.
  • 100% cancellation fee applies for a trip that ends prematurely or with early arrival once the services have begun.

Other Services:

  • 50% cancellation fee if cancelled less than 48 hours of scheduled service.

on July 18 • by

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